Refund and Return Policy

At TotalAntivirusPro.com, we are committed to providing high-quality antivirus solutions to protect your digital security. We understand that circumstances may arise where a refund or return is necessary. This policy outlines our procedures, terms, and conditions regarding refunds and returns for our antivirus software and services. Please read this policy carefully before making a purchase.

7-Day Money-Back Guarantee

We stand behind the quality and effectiveness of our antivirus products. If you are not completely satisfied with your purchase, you may request a refund within 30 days of the original purchase date. Our 30-day money-back guarantee allows customers to evaluate our software risk-free.

To be eligible for a refund under this guarantee:

  • The request must be made within 7 days from the date of purchase.
  • You must provide proof of purchase, such as an order number or receipt.
  • The software must be uninstalled from all devices before the refund is processed.
  • Refunds are not applicable if the product has been used extensively or misused.

We strive to process refund requests as quickly as possible. Once approved, refunds will be issued to the original payment method used during purchase.

How to Request a Refund

If you wish to request a refund, please follow these steps:

  1. Contact Customer Support

    • Send an email to support@totalantiviruspro.com with your order details (order number, date of purchase, and registered email).
    • Provide a brief reason for your refund request.

  2. Processing Your Request

    • Once we receive your refund request, we will review and verify the details.
    • If eligible, the refund will be processed within 5-7 business days.

  3. Receiving Your Refund

    • The amount will be credited to the original payment method used during purchase.
    • Depending on your financial institution, it may take additional time for the refund to reflect in your account.

If you do not receive your refund within 10 business days, please contact our support team for assistance.

Non-Refundable Items

Certain products and services are non-refundable due to the nature of digital software and services. These include:

  • Third-Party Purchases: If you purchased our software from a reseller or partner, you must refer to their refund policy. We do not process refunds for products bought through third parties.
  • Fully Delivered or Utilized Services: Services that have been fully provided or activated are not eligible for refunds. For example, if you have used custom installation support or technical assistance, a refund will not be possible.
  • License Key Activation Issues: If a product key has been used or shared, refunds may not be granted, as software licenses cannot be deactivated once activated.

We encourage customers to review product details and system requirements before purchasing to avoid any compatibility issues.

Subscription Cancellations

If you have purchased a subscription-based antivirus service, you may cancel your subscription at any time. However, refunds will only be processed if the cancellation is made within the following time frames:

  • Annual Subscriptions: You may cancel within 7 days of the initial purchase or renewal date for a full refund.
  • Monthly Subscriptions: Cancellations within 3-4 days of the initial purchase or renewal date are eligible for a full refund.

To cancel your subscription, follow these steps:

  1. Log into Your Account

    • Visit our website and sign in to your TotalAntivirusPro.com account.

  2. Go to Subscription Settings

    • Navigate to the ‘My Subscriptions’ section.

  3. Cancel Subscription

    • Select the active subscription and click on ‘Cancel Subscription’ to stop further payments.

Once canceled, your antivirus software will remain active until the end of the billing cycle, but you will not be charged for future renewals. If you qualify for a refund, it will be processed according to the standard refund timeline.

Contact Us

If you have any questions or need further assistance regarding refunds and returns, our customer support team is available to help.

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